Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! If you are not satisfied withyour product for any reason, please call us at 800-255-2469 for guidance and return shipping options. 

Possible outcomes and exceptions:


  • items marked for final sale are not returnable. 
  • Returned items must be approved by Flame Engineering to recieve any refund of returned items. 
  • To initiate a return, please reply to your order confirmation email to request which products you would like to return or call us at 800-255-2469
  • You may be responsible to return shipping depending on the reason for return